As tablet pc shoppers and IT managers discover the TabletKiosk website, I sometimes swear that can hear audible gasps over the internet when they find out the price tags of our machines.
With so many IT professionals currently discussing and asking advice about tablet deployment plans, I’d like to take this opportunity to explain how TabletKiosk differentiates its product line and business plan from the popular consumer tablets currently on the market.
So let’s start here…
In the midst of this ever-changing environment, TabletKiosk has attracted and maintained a customer base whose buying considerations extend well beyond the price tag.
Since 2003, TabletKiosk has manufactured and distributed Tablet PCs to enterprise customers working in Healthcare, Hospitality, Control Systems, Field Force Automation and Government vertical markets. The majority of our customers run industry-specific, enterprise software applications (ESA) including Electronic Health Records, Point of Sale (POS) and Diagnostic System Automation. We don’t make laptops, cel phones, routers or mp3 players. For us, it’s all tablets, all the time.
Longer Than Average Life Cycles
1) To extend the Return on Investment (ROI) investment for our customers, all TabletKiosk products incorporate longer than average lifecycles between product refreshes and utilize components from our partners’ embedded roadmaps to ensure long term availability. In fact, for some of our largest deployments, a 100% consistent Bill of Materials (BOM) over the course of several years is a mandatory factor in the Scope of Work.
2) To address the stringent Return on Investment (ROI) requirements for our enterprise customers, TabletKiosk maintains a business model and product development lifecycle that is inherently different from companies that market their products to end consumers.
Because most IT purchases are large-scale endeavors that must meet a specific ROI thresholds, TabletKiosk designs its systems with a minimum three (3) year lifecycle to maximize the cost of ownership.
This is very different from the consumer Tablet manufactures who announce upgraded products every 6-9 months (and consequently wind up discontinuing availability and support for older products).
The TabletKiosk product ecosystem, which incorporates backwards compatible accessories, permanent and temporary mounting solutions and interchangeable scanner modules reinforces TabletKiosk’s commitment to offer quality, value-based products to the enterprise market. We understand that the majority of our customers are using our Tablet PCs for more than just answering emails or downloading videos which is why the ecosystem of accessories is so important to our line.
Service and Support
TabletKiosk is a US-based company and does not outsource its service or support. All technical and customer support is handled in our Torrance, CA office. When you call the TabletKiosk office, the phone is answered by a live person who is 100% committed to our product line. For every support issue that is logged, TabletKiosk assigns a dedicated tech support rep to that particular project. That tech support rep stays with the product until the problem is resolved. If fact, it is likely that the person you spoke with on the phone will be the person handling the repair.
Lastly, to further our commitment to providing the highest quality of products and service in the industry, all systems undergo three stages of QC inspections prior to shipment, resulting in an approximate 2% average failure rate at the customer level. This is far above the industry average for reliability.
I don’t know if any of this resonates with how you look at purchasing IT equipment for your company but I hope that it sparked your interest. If you have any questions at all, I am happy to help you out by providing case studies, white papers and product comparison grids.